Communications APIs

There is a reason why instant messaging apps like skype, whatsapp, facebook messenger etc. have video calling as a feature. We are bound to realise that video calling is the new normal for calling someone as well. Chatbots and messengers make use of tools like Video Chat SDK to enable the video calling from one peer to another in real-time motion video. Though video can be considered as an element related to the breach of privacy, it still adds a factor of authenticity and the ability to establish trust via visual validation. Organisations seem to have understood the same and have been reaching out to Contact Center cloud Solutions to enable Video Chat features so that their customers can communicate with their customer service agents. Companies can do away with detailed demo videos or detailed documentation and simply share their screens to guide the customer in the right direction via visual real-time tutorials. Video/Audio tools are WebRTC tools (Real Time Communication) are Video