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How To Use Automatic Speech Recognition Solutions Innovatively

Automatic speech recognition solutions are spread across everywhere. Right from our homes to our workplaces to brands/businesses we interact with, voice-activated assistants are involved everywhere. In the course of time, these automated solutions have become such a huge part of our lives and have enhanced the convenience quotient so much that it is almost difficult to imagine the functioning/operation of few things without them.  If you’re new to this and are probably wondering why these voice-led assistants are so great and sought-after, then you’re at the right place! Conversational AI companies make use of this smart technology in genius ways and the best part? The technology is multi-purposes and versatile. Human Resources, Finance, Marketing, Public Transportation (yes, even this!) - name the field/sector - and you’ll find the presence of voice-activated assistants. Coming to your wonderment of “what’s so great?”, these solutions help businesses achieve three main goals:     1. C
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A Brief History of Enterprise Communications

Traditional telephone sets were used by businesses all over the world to manage their connectivity needs through the Public Switched Telephone Network for decades. While this method was satisfying and consistent, it wasn't always the most successful. After a few years, businesses began to use Private Branch Exchange (PBE). This collaboration model allowed workers to access to a large number of extensions while still taking advantage of phone conferencing capability. Then came Voice over IP (VoIP), which revolutionised the telecommunications industry by providing extremely low-cost global connectivity solutions. Digitally transformed industries, on the other hand, want more than just speech in the fourth industrial revolution. They need video conferencing, comprehensive networking systems, instant messaging, two-way SMS, number discovery, and other services. The Connectivity-Platform-as-a-Service (CPaaS) model was created to achieve business mobility and seamless collaboration acros
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When Video Chat APK becomes the new norm in the way Organisations communicate with their Customers

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Video audio integrations technologies are the machinery that allows instant messaging applications to communicate with each other using real-time video chat APIs and SDKs. They have the technological infrastructure for establishing scalable immersive real-time video connectivity. Video audio calling integrations allow one-on-one video calls as well as multi-participant video seminars. WebRTC applications are simply video/audio integration tools. WebRTC refers to real-time communication over the internet. Many voice video call integrations are included in the ready-to-use kit which can be used to communicate on a website or on a smartphone app. They typically come in the form of APIs or plug-and-play solutions that make it simple to insert video calls into a website and offer customised video chat API experiences. So, before we get into the details of how it works, let's go over the basics of a Video Chat SDK and APIs for companies. What is Video Chat SDK? The video chat SDK compri
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Location: India
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How Conversational AI Companies have a positive Effect on Customer Support

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Brand loyalty has become more important than ever before. People engage in more in-depth and tailored experiences with businesses before making a purchase. As a result, companies have had to alter their consumer targeting and engagement strategies. Messaging is a large part of that. Conversational AI Companies can provide customized communications at a wide scale. Customer service, in particular, is a specialty that can describe someone's relationship with your brand. You just have one chance to make a good first impression on a prospect. With more businesses relying on AI chatbots, it's more important than ever to consider how a Video Chat SDK can be implemented within their business applications or website widget and further witness how beneficial it can be for customer service. Otherwise, you risk losing out on all of the opportunities that good customer care can offer without having to spend a lot on expanding your staff. Other Support Solutions vs. Conversational AI The
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Location: India
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Inbound Call Center Software That Revolutionizes Your Customer Experience

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When we consider customer service, all that we recall is talking to a customer service executive. Many a times we have been upset with a customer service executives with experiences that may have led to frustration, irritation or even delighted us in some way or the other. Outbound and inbound contact centres have come to an understanding that the primary focal point of customer loyalty and brand reputation is dependent on the relationship that customer service agents build with the customer. Floor supervisors have a certain idea of how capable their customer service agents are. However a Call Centre Software gives the organisation that little edge for better insights and performance informatics related to internal organisational performance. Organisations along with Call Centre Software need to make use of Communication APIs to make available a multitude of additional communication channels to be a highly accessible brand. Contact centre solutions make brands and organisations very
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Location: India
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Conversational IVRs are here to stay for good. Soon to become Man’s best friend

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 While the pandemic vastly augmented the importance of contact centre cloud solutions, there are more than a multitude of reasons that stand testament to the same. Industry leaders are acknowledging this change and paving the way and exhibiting real world use case scenarios for smaller organisations to adapt to the new normal and embracing features like A.I. Conversational IVR . Over the public domain there are several reports available that state the speed to technology adoption has happened so fast that a change that would have happened over 5- 6 years has happened in months. The insecurity of organisations losing potential business has driven organisations to rapid adoption of Contact Centre Cloud Solutions .   When Companies sailed through the pandemic, today, all of them credit intelligent features like the Conversational IVR. The difficulty of making customer service agents come closer to the end consumer has been vastly reduced, enabling a real long term scalable advantage for o
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Location: Mumbai, Maharashtra, India
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Revolutionise Your Business With a Conversational AI platform

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 After finally engaging that one distracted potential customer that came across your business on a particular social media platform, you might want to keep him hooked to your brand. A poor customer retaining model will make you easily lose not just one but many potential customers. Make your business/brand approachable to your existing and potential customers by making things easy for them. A boon to all businesses - new and old - is conversational AI.  A conversational AI platform is artificial intelligence that equips your business’ elements such as websites, apps, devices, etc. with human-like communication. This can be formulated via voice, text or touch that responds to anything and everything your customer asks. This technology is a win-win for any business. Users can use their own terminologies to explain their requirements and get a response whereas you, as a business, will be equipped with something smart, reliable and intelligent to respond to anyone and everyone who approac
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Location: Mumbai, Maharashtra, India
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