Here is why Organisations are Rapidly Shifting to Next Generation A.I. Based Communication Methodologies to Service their Customers
As the wave of the internet took over this world decades ago, the final layer that actually comes down to the end touch point for an organisation is the customer which finally is the role and responsibility of the customer service vertical. We have entered an era where Technological advances are moving at break-neck speeds and consumers are looking at time saving features like video calling and messaging. A customer may want to get a demonstration about how his software works, or how a product is assembled at home or how to navigate through a banking dashboard via a visual aid. Understanding such nuances is where the power of Communication APIs come into play. The year 2020 has only helped Companies look at the future problems that could arise and be better prepared for similar scenarios to remain competitive and profitable by leveraging customer interests. Voice calls are known to have become more prominent during the COVID-19 pandemic. While everyone was at home it has been the onl