Communications APIs

 While the pandemic vastly augmented the importance of contact centre cloud solutions, there are more than a multitude of reasons that stand testament to the same. Industry leaders are acknowledging this change and paving the way and exhibiting real world use case scenarios for smaller organisations to adapt to the new normal and embracing features like A.I. Conversational IVR . Over the public domain there are several reports available that state the speed to technology adoption has happened so fast that a change that would have happened over 5- 6 years has happened in months. The insecurity of organisations losing potential business has driven organisations to rapid adoption of Contact Centre Cloud Solutions .   When Companies sailed through the pandemic, today, all of them credit intelligent features like the Conversational IVR. The difficulty of making customer service agents come closer to the end consumer has been vastly reduced, enabling a real long term scalable a...

 After finally engaging that one distracted potential customer that came across your business on a particular social media platform, you might want to keep him hooked to your brand. A poor customer retaining model will make you easily lose not just one but many potential customers. Make your business/brand approachable to your existing and potential customers by making things easy for them. A boon to all businesses - new and old - is conversational AI.  A conversational AI platform is artificial intelligence that equips your business’ elements such as websites, apps, devices, etc. with human-like communication. This can be formulated via voice, text or touch that responds to anything and everything your customer asks. This technology is a win-win for any business. Users can use their own terminologies to explain their requirements and get a response whereas you, as a business, will be equipped with something smart, reliable and intelligent to respond to anyone and everyone wh...

 A call centre software essentially facilitates a seamless two-way communication between the organisation and the customer. Via the omnichannel approach, customer service agents are able to get in touch with the customers not only using traditional telephony mediums but also other digital channels like voicemail , text messages, emails, and chat.  Well setup contact centre solutions can showcase a plethora of features like detailed chat history, call transcripts, chat transcripts, missed call notifications, emails and way much  more.  This helps an organisation streamline itself to levels that many organisations are unaware of. From improvements in sales, happier customers, streamlined operations and major cost savings.  Below are a few details on how Contact Centre Solutions can Benefit the business of an organisation Customer service management at its best Call centre Software is capable of understanding which customer is calling and this helps provide custo...