A Brief History of Enterprise Communications

Traditional telephone sets were used by businesses all over the world to manage their connectivity needs through the Public Switched Telephone Network for decades. While this method was satisfying and consistent, it wasn't always the most successful.

After a few years, businesses began to use Private Branch Exchange (PBE). This collaboration model allowed workers to access to a large number of extensions while still taking advantage of phone conferencing capability.

Then came Voice over IP (VoIP), which revolutionised the telecommunications industry by providing extremely low-cost global connectivity solutions.

Digitally transformed industries, on the other hand, want more than just speech in the fourth industrial revolution. They need video conferencing, comprehensive networking systems, instant messaging, two-way SMS, number discovery, and other services.

The Connectivity-Platform-as-a-Service (CPaaS) model was created to achieve business mobility and seamless collaboration across a range of platforms. APIs, or Application-Programming Interfaces, are at the heart of this cloud-based solution.

What is an API?

A compilation of programming principles and guidelines for web-based applications and tools is known as an API. When a major tech vendor has an API available to the public, it allows users to create applications that use the feature.

A machine to software gateway that does not need human interaction is known as an API. APIs, unlike front-end user interfaces, operate behind the scenes in the backend and are not visible.

APIs allow for smooth integration with a variety of tools. As a result, the end-user would not be aware that device functions are being transferred from one application to another.

What are Communications APIs, and how do you use them?

Communication APIs, as the name implies, are APIs designed for the communications industry. They develop a basic syntax and communication methods.

In other words, Communication APIs describe the guidelines for how servers and communication apps can communicate. They also serve as a connectivity layer between databases and applications.

This method enables businesses to manipulate data in a safe and timely manner. It also specifies how data should be formatted for fast transmission.

Communication APIs, for example, may be integrated with current enterprise applications. For the end user, this means having total control over a variety of communication tools in a single solution.

Businesses who take this path will see increased efficiency, improved workflows, and the potential to continuously improve processes through the use of data and analytics.

What are Text to speech solutions?

At times, organisations need to reach out to their audiences. The only way to have this activity automated is to incorporate text to speech solutions via a Contact Centre Solutions Company. Many a times you must have heard a call that you must have received, with a bot saying your name and the pending credit that has to be paid. This is what text to speech solutions does for your organisation. In the backend, the text to speech engine relates the call to a database that has customer details and narrates the same in a natural speech like manner across to the customer. This enables organisations to broadcast calls have still maintain a very personalised approach for the same.