How To Use Automatic Speech Recognition Solutions Innovatively

Automatic speech recognition solutions are spread across everywhere. Right from our homes to our workplaces to brands/businesses we interact with, voice-activated assistants are involved everywhere. In the course of time, these automated solutions have become such a huge part of our lives and have enhanced the convenience quotient so much that it is almost difficult to imagine the functioning/operation of few things without them. 

If you’re new to this and are probably wondering why these voice-led assistants are so great and sought-after, then you’re at the right place! Conversational AI companies make use of this smart technology in genius ways and the best part? The technology is multi-purposes and versatile. Human Resources, Finance, Marketing, Public Transportation (yes, even this!) - name the field/sector - and you’ll find the presence of voice-activated assistants. Coming to your wonderment of “what’s so great?”, these solutions help businesses achieve three main goals:

    1. Cut down business costs

    2. Simplify/discard outdated operations and processes

    3. Boosting the efficiency of an employee, and the company as a whole 

That being said, let’s talk about how this technology works. 

It is quite evident with our work culture that employees in superior/higher positions have personal assistants. With automated speech recognition solutions, EVERYONE in the company can have an assistant of their own! Right from helping you find a long lost report in your system to assisting you with making one, conversational AI companies have so much to offer. 

So, here’s how you can use it innovatively and in your favour. 

    1. Use your time wisely with automatic transcription

If yours is a business with limited staff and resources, then this technology is a boon to you. Keeping efficiency high at all times and ensuring things and operations are in place always can be a tedious task. With automated recognition solutions as such, you can convert audios and videos into highly accurate text formats and bring processes like complaint analysis, call categorization, repeat call and demographic analysis, etc. to fruition. 

    2. A better understanding of what your customers wants

What is your say in understanding what your customer exactly wants? Would it give deeper insights on how you can reshape and reform your approaches? Sure, yes! When you adopt this technology, you’ll be enabled to bring about an in-depth analysis of your customer’s demands, queries and grievances via recorded calls! 

    3. Streamlining customer support processes

The best part about having an entire database dedicated to recorded calls of your customers is being able to optimize your customer support model. On the basis of careful study and analysis, you can then directly handpick issues that most customers are facing and work towards coming up with better solutions. 

    4. Monitoring agent-customer interactions

When all your operations are enabled with voice recognition, what your agent says and how they resolve customers’ grievances in a brand-friendly way can be tracked and evaluated. This helps in monitoring agents/representatives on the front lines thereby, optimizing your approaches in customer-friendly ways. 


Ready to get started with new, advanced operations led by voice assistants? SlashRTC is here to help with genius service like never before!

Location: Mumbai, Maharashtra, India

Comments

Post a Comment

Popular posts from this blog

A Brief History of Enterprise Communications

Traditional telephone sets were used by businesses all over the world to manage their connectivity needs through the Public Switched Telephone Network for decades. While this method was satisfying and consistent, it wasn't always the most successful. After a few years, businesses began to use Private Branch Exchange (PBE). This collaboration model allowed workers to access to a large number of extensions while still taking advantage of phone conferencing capability. Then came Voice over IP (VoIP), which revolutionised the telecommunications industry by providing extremely low-cost global connectivity solutions. Digitally transformed industries, on the other hand, want more than just speech in the fourth industrial revolution. They need video conferencing, comprehensive networking systems, instant messaging, two-way SMS, number discovery, and other services. The Connectivity-Platform-as-a-Service (CPaaS) model was created to achieve business mobility and seamless collaboration acros
Read more

Here is why Organisations are Rapidly Shifting to Next Generation A.I. Based Communication Methodologies to Service their Customers

Image
 As the wave of the internet took over this world decades ago, the final layer that actually comes down to the end touch point for an organisation is the customer which finally is the role and responsibility of the customer service vertical. We have entered an era where Technological advances are moving at break-neck speeds and consumers are looking at time saving features like video calling and messaging. A customer may want to get a demonstration about how his software works, or how a product is assembled at home or how to navigate through a banking dashboard via a visual aid. Understanding such nuances is where the power of Communication APIs come into play. The year 2020 has only helped Companies look at the future problems that could arise and be better prepared for similar scenarios to remain competitive and profitable by leveraging customer interests. Voice calls are known to have become more prominent during the COVID-19 pandemic. While everyone was at home it has been the onl
Read more

When Video Chat APK becomes the new norm in the way Organisations communicate with their Customers

Image
Video audio integrations technologies are the machinery that allows instant messaging applications to communicate with each other using real-time video chat APIs and SDKs. They have the technological infrastructure for establishing scalable immersive real-time video connectivity. Video audio calling integrations allow one-on-one video calls as well as multi-participant video seminars. WebRTC applications are simply video/audio integration tools. WebRTC refers to real-time communication over the internet. Many voice video call integrations are included in the ready-to-use kit which can be used to communicate on a website or on a smartphone app. They typically come in the form of APIs or plug-and-play solutions that make it simple to insert video calls into a website and offer customised video chat API experiences. So, before we get into the details of how it works, let's go over the basics of a Video Chat SDK and APIs for companies. What is Video Chat SDK? The video chat SDK compri
Read more